Terms & Conditions
Terms & Conditions
Playmex.net
Last updated: 10 March 2026
These Terms & Conditions govern the use of the website https://playmex.net (the “Website”) and the purchase of products offered through the Website.
By accessing or using this Website, you agree to be bound by these Terms & Conditions.
1. Company Information
The Website is operated by:
Tech Virtuoso LTD
Company number: 15656920
Registered office:
20 Wenlock Road
London
England
N1 7GU
Email: info@playmex.net
Throughout these Terms & Conditions the terms “Store”, “Website”, “we”, “our”, or “us” refer to Playmex.net operated by Tech Virtuoso LTD.
2. Nature of the Website
Playmex.net operates as an online retail store offering construction toy sets and related products.
The Website sells products to customers located in:
- the United Kingdom
- the European Union
- other supported regions where shipping is available
All products offered through the Website are intended for personal consumer use only.
The Store does not operate physical retail locations.
3. Independent Retailer Disclaimer
This Website is operated by an independent retailer.
LEGO® is a trademark of the LEGO Group of companies.
The LEGO Group does not sponsor, authorize, endorse, or have any affiliation with this Website unless explicitly stated.
All trademarks, brand names, and product names remain the property of their respective owners.
Brand references are used solely for the purpose of identifying the products offered for sale.
4. Product Availability
Products displayed on the Website are subject to availability.
Due to demand, stock levels may change rapidly.
In the event a product becomes unavailable after an order has been placed, the Store reserves the right to:
- cancel the order
- offer a replacement product
- issue a refund
Customers will be notified accordingly.
5. Product Descriptions
The Store aims to provide accurate product descriptions and images.
However:
- product images may differ from actual packaging
- manufacturers may change packaging design
- minor variations may occur between production batches
Such differences do not affect product authenticity.
6. Product Authenticity
The Store sells genuine branded products manufactured by their respective brands.
Products are sourced through established supply channels including distributors and authorized wholesale suppliers.
The Store does not sell counterfeit or imitation products.
7. Collectible Product Notice
Certain products offered on the Website may be considered collectible items.
Due to storage, handling, and transportation:
- minor packaging wear may occur
- small imperfections in boxes may be present
These cosmetic variations do not affect the product itself.
Customers purchasing collectible items should consider this when placing an order.
8. Orders
By placing an order through the Website, the customer confirms that:
- the information provided is accurate
- the customer is authorized to use the payment method
- the purchase is intended for personal use
The Store reserves the right to refuse or cancel orders suspected of:
- fraud
- misuse of payment methods
- violation of these Terms
9. Pricing
Prices displayed on the Website are shown in the selected currency.
Prices may include or exclude applicable taxes depending on the destination country.
The final price payable will be displayed during checkout before the order is confirmed.
The Store reserves the right to change prices at any time without prior notice.
10. Payment Methods
The Store currently accepts the following payment methods:
- credit cards
- debit cards
- Apple Pay
- Google Pay
- PayPal
Payments are processed through secure third-party payment providers.
The Store does not store payment card details.
11. Order Confirmation
After placing an order, customers will receive an order confirmation email.
This confirmation indicates that the order request has been received but does not guarantee acceptance.
Orders are accepted only after successful payment authorization and processing.
12. Shipping
Orders are shipped to the delivery address provided by the customer during checkout.
Estimated delivery times may vary depending on destination and logistics providers.
Delivery times are estimates and are not guaranteed.
Further details are available in the Delivery & Payment Policy.
13. Returns and Refunds
Customers may request a return in accordance with the Returns & Refunds Policy available on the Website.
Returned products must meet the specified conditions, including being unused and returned with original packaging.
Refunds will be issued using the original payment method.
14. Limitation of Liability
To the fullest extent permitted by law, the Store shall not be liable for:
- indirect damages
- consequential losses
- delays caused by shipping providers
- manufacturer product defects
Nothing in these Terms limits statutory consumer rights under applicable law.
15. Intellectual Property
All content on the Website including:
- text
- graphics
- images
- website design
is the property of the Store or its licensors.
Unauthorized reproduction or distribution is prohibited.
16. Website Use
Users agree not to use the Website for:
- unlawful activities
- fraud
- interference with Website operation
- unauthorized data extraction
Violation of these terms may result in restricted access.
17. Privacy
The processing of personal data is governed by the Privacy Policy available on the Website.
18. Changes to These Terms
The Store reserves the right to update these Terms & Conditions at any time.
Updated versions will be published on the Website.
Continued use of the Website constitutes acceptance of updated Terms.
19. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
Contact
For any questions regarding these Terms & Conditions please contact: