Privacy Policy
Privacy Policy
Playmex.net
Last Updated: 10 March 2026
This Privacy Policy explains how personal information is collected, used, and protected when you use the website https://playmex.net (the “Website”).
The Website is operated by:
Tech Virtuoso LTD
Company number: 15656920
Registered office:
20 Wenlock Road
London
England
N1 7GU
Email: info@playmex.net
Throughout this Privacy Policy, the terms “Store”, “Website”, “we”, “our”, or “us” refer to Playmex.net operated by Tech Virtuoso LTD.
1. Personal Data We Collect
When customers interact with the Website, certain personal data may be collected.
This may include:
Identity Information
- name
- billing name
- shipping name
Contact Information
- email address
- phone number (if provided)
- shipping address
- billing address
Transaction Information
- purchased products
- order history
- payment confirmation data
Technical Information
When visiting the Website, technical information may be collected automatically, including:
- IP address
- browser type
- device type
- operating system
- website usage data
This information helps improve Website performance and security.
2. How Personal Data Is Collected
Personal data may be collected when users:
- place an order
- contact customer support
- subscribe to marketing communications
- interact with the Website
Technical data may be collected automatically through cookies and similar technologies.
3. How We Use Personal Data
Personal data may be used for the following purposes:
Order Processing
To process and fulfill customer orders including:
- order confirmation
- payment processing
- shipping coordination
Customer Support
To respond to customer inquiries and provide assistance regarding orders or products.
Fraud Prevention
To detect and prevent fraudulent transactions or misuse of the Website.
Website Improvement
To analyze Website traffic and improve functionality and performance.
Marketing Communication
If customers subscribe to newsletters or promotional updates, their email address may be used to send marketing communications.
Customers may unsubscribe at any time.
4. Legal Basis for Processing Data
Under applicable data protection laws, personal data may be processed on the following legal bases:
- performance of a contract (order fulfillment)
- legitimate business interests
- compliance with legal obligations
- customer consent (for marketing communications)
5. Payment Processing
Payments made on the Website are processed by third-party payment providers.
Supported payment providers may include:
- payment card processors
- Apple Pay
- Google Pay
- PayPal
The Store does not store credit card details.
Payment providers process payment data according to their own privacy policies.
6. Sharing Personal Data
Personal data may be shared with trusted third-party service providers necessary to operate the Website.
These may include:
Logistics Providers
Shipping companies responsible for delivering orders.
Payment Providers
Payment processors used to securely process payments.
Technology Providers
Service providers supporting website hosting, analytics, and infrastructure.
Personal data is shared only to the extent necessary to perform these services.
7. International Data Transfers
In certain cases personal data may be processed outside the United Kingdom or the European Economic Area.
When this occurs appropriate safeguards are implemented to ensure that personal data remains protected in accordance with applicable data protection laws.
8. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.
Retention periods may depend on:
- order history requirements
- accounting obligations
- legal compliance obligations
After this period personal data may be securely deleted or anonymized.
9. Customer Rights
Under applicable data protection laws, customers may have certain rights regarding their personal data.
These may include the right to:
- request access to personal data
- request correction of inaccurate information
- request deletion of personal data
- request restriction of processing
- object to certain types of processing
- request data portability
Requests may be submitted by contacting the Store.
10. Data Security
The Store implements reasonable technical and organizational measures to protect personal data from:
- unauthorized access
- loss
- misuse
- alteration
However, no online system can guarantee absolute security.
11. Cookies
The Website uses cookies and similar technologies to improve user experience and analyze website performance.
More information about cookies is available in the Cookies Policy.
12. Changes to This Privacy Policy
The Store may update this Privacy Policy from time to time.
The most recent version will always be published on the Website.
13. Contact
For any questions regarding this Privacy Policy or personal data processing please contact: