Returns & Refunds Policy
Returns & Refunds Policy
Playmex.net
Last Updated: 10 March 2026
This Returns & Refunds Policy explains the conditions under which products purchased from https://playmex.net (the “Website”) may be returned or refunded.
The Website is operated by:
Tech Virtuoso LTD
Company number: 15656920
Registered office:
20 Wenlock Road
London
England
N1 7GU
Email: info@playmex.net
1. Consumer Right of Withdrawal
Customers purchasing products online may have the right to cancel their order within 14 days after receiving the goods, without providing a reason.
To exercise the right of withdrawal, customers must contact:
within the withdrawal period.
2. Return Eligibility
Returned products must meet the following conditions:
- the return request is made within 14 days of delivery
- the product is unused
- the product is returned in original packaging
- all components and accessories are included
- the product shows no signs of assembly or use
Products that have been opened and assembled may not be eligible for return unless defective.
3. Sealed Packaging
Many products sold through the Store are supplied in sealed manufacturer packaging.
For collectible or sealed items, returns may only be accepted if the manufacturer seal remains intact.
Opening a sealed collectible product may affect its eligibility for return.
4. Product Condition
The Store takes reasonable care in handling and packaging products.
However, due to storage and transportation:
- minor box wear
- small dents
- slight shelf marks
may occasionally occur.
These cosmetic imperfections do not affect the product itself and are generally not considered defects.
Customers purchasing collectible items should consider this when placing an order.
5. Damaged or Incorrect Items
If a product arrives:
- damaged
- defective
- incorrect
customers should contact:
within 48 hours of delivery.
Customers may be asked to provide:
- order number
- description of the issue
- photos of the product and packaging
The Store will review the request and may offer:
- replacement
- refund
- alternative resolution
6. Return Procedure
To initiate a return, customers must:
- Contact customer support at info@playmex.net
- Provide order details and reason for return
- Wait for return authorization and instructions
Returns sent without prior authorization may not be accepted.
7. Return Shipping
Unless the item is defective or incorrect:
- customers are responsible for return shipping costs
Returned products should be sent using a trackable shipping service.
The Store is not responsible for items lost during return shipping.
8. Inspection of Returned Products
All returned products are inspected upon arrival.
The Store will verify:
- product condition
- packaging condition
- completeness of the returned product
If the returned product does not meet the return conditions, the Store may refuse the return or issue a partial refund.
9. Refund Processing
If a return is approved, refunds will be issued using the original payment method.
Refund processing times may vary depending on the payment provider but typically take 5–10 business days.
10. Consumer Rights
Nothing in this policy limits or replaces statutory consumer rights provided under applicable laws in the United Kingdom or the European Union.
Contact
For returns and refund requests please contact: